Refund & Cancellation Policy

1. Free plan

The Free plan has no charge, so there is nothing to refund or cancel.

2. Subscriptions (Individual & Agency)

You can cancel your subscription at any time from your account or by emailing support. When you cancel, your plan stays active until the end of the billing period you already paid for. Subscription payments are non-refundable, including for partial months or unused time. If you were charged in error or charged twice, contact us and we will refund the duplicate or erroneous charge in full.

3. Team-hire orders and wallet

When you hire our team to place a link, the order amount is held until the link is verified live. If a site rejects the submission or the link does not appear, the amount is returned automatically to your wallet balance. You review the proof and approve or reject each order from your dashboard. Once you approve a delivered link, that order is final.

4. Unused wallet balance

If you want a refund of an unused wallet balance, raise a support ticket and we will review the request. Approved refunds are sent to your original payment method where possible, minus any fees charged by the payment provider.

5. How to request a refund

Raise a support ticket from within Linker, or email support@rankaltus.com with your transaction ID.

6. Processing time

Approved refunds are processed within 5–10 business days.

7. Chargebacks

If you have a billing issue, please contact us first so we can resolve it directly before filing a chargeback with your bank or card provider.

8. Contact

Questions about this policy? Email support@rankaltus.com.